Biggin Hill Online Flower Delivery Terms & Conditions

Terms & Conditions for Online Flower Delivery in Biggin Hill

Introduction

Welcome to Biggin Hill Flowers’ official Terms & Conditions for our online flower delivery service in Biggin Hill and surrounding areas. These Terms & Conditions outline the agreement between ‘we’, ‘us’ or ‘our’ (Biggin Hill Flowers) and ‘you’ (the customer), governing your use of our website and services. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

Scope of Terms

These Terms & Conditions apply to all flower products and related services ordered by customers via the Biggin Hill Flowers website. They are valid for customers in Biggin Hill and neighbouring locations where our online flower delivery is offered. From time to time, we may amend these terms without notice to reflect current legal requirements and our business operations. Please check this page regularly to ensure you are aware of the most recent version.

Order Process

To place an order for flower delivery in Biggin Hill or surrounding areas, visit our website and browse the selection of available products. Add your chosen flowers or arrangements to your basket and proceed to checkout. You will be required to provide your delivery information, including the recipient’s address and any specific instructions.

Once you complete your order, you will receive an order confirmation on the website and by automated confirmation. This confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in the product description or price, or payment issues.

Should any issues arise that prevent us from fulfilling your order (for example, if a particular flower variety is unavailable), we will contact you to offer a substitute or a full refund, as appropriate.

Product Descriptions & Availability

All flower descriptions, images, and prices provided on our website are as accurate as possible. However, flowers are a natural, seasonal product and may be subject to availability. Occasionally, substitutions may be required to maintain the quality and value of your arrangement. Any substitution will closely match the original in terms of style, quality, and price.

If a significant element of the arrangement is unavailable on the intended delivery date, we will contact you to discuss alternatives. The spirit of each arrangement is maintained, and we will not compromise on quality.

Delivery Policy

Biggin Hill Flowers offers delivery across Biggin Hill and surrounding areas, subject to service availability and address eligibility. We strive to deliver on the date you specify at checkout. Delivery times are estimates, and while we aim to fulfil all deliveries promptly, external circumstances (such as traffic or weather) may occasionally impact timing. We cannot guarantee specific delivery times unless specifically agreed in advance.

Please provide accurate delivery details. If, for any reason, the order cannot be delivered due to incorrect details, absence of the recipient, or restricted access, you may be liable for additional delivery charges or re-delivery fees.

Orders are considered completed where a delivery is accepted at the specified address, whether by the recipient or another person on their behalf (e.g., neighbour, receptionist).

Payments

All prices are stated in GBP and include applicable VAT. Payment for your online flower delivery order must be made in full at the time of ordering, using the approved payment methods listed on our website. Payments are processed securely, and we do not retain your payment details after transaction completion.

We reserve the right to cancel or suspend any order where fraudulent or suspicious payment activity is suspected. If your payment is declined for any reason, your order will not be processed until payment is successfully made.

Cancellations & Amendments

You may cancel or amend your order up to 24 hours before the scheduled delivery date for a full refund. To amend or cancel an order, please refer to our cancellation instructions given at the time of ordering, or use the contact details provided on your order confirmation. Cancellations made less than 24 hours prior to delivery may not be possible if the order is already being processed or has been dispatched; in these cases, refunds or changes are at our discretion.

We reserve the right to cancel any order for reasons including, but not limited to, unavailability of products, operational issues, concerns regarding payment, or incorrect delivery details. If we cancel your order, you will receive a full refund for any payments made.

Refunds & Returns

Customer satisfaction is important to Biggin Hill Flowers. If you are not satisfied with the product you receive, or if your flowers are damaged or not as described, please contact us within 24 hours of delivery. We may request photographic evidence as part of our investigation. If your claim is deemed valid, we will offer a replacement, alternative arrangement, or a full/partial refund, as appropriate.

Returns of perishable goods, such as cut flowers, are generally not accepted except in the case of damaged or incorrect items. These conditions do not affect your statutory rights.

Customer Obligations

By placing an order, you confirm you are at least 18 years of age and legally capable of entering into binding contracts. You agree to provide accurate, complete, and current information in your order and communications. You are responsible for providing a suitable delivery address and for ensuring someone is available to receive the flowers upon arrival, unless alternative arrangements have been made with us.

Our Liability

Our liability to you is limited to the total price of the product(s) ordered as part of your online flower delivery. While we take every care to ensure our products are of the highest quality and our services are reliable, we do not accept liability for consequential or indirect losses, loss of profits, loss of opportunity, or loss of data arising from use of our site or services.

Biggin Hill Flowers does not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any matter that would be illegal or unlawful to limit liability for under UK law.

We are not responsible for delays outside our reasonable control, including but not limited to strikes, weather, or supply chain disruptions. Should such events occur, we will take steps to minimise the impact, but we shall not be liable for any resulting delays or non-performance.

Personal Data & Privacy

We respect your privacy and are committed to protecting your personal information. All customer data is handled in accordance with applicable UK data protection legislation. Please see our Privacy Policy for further details on how your data is processed and used.

Intellectual Property

All content on the Biggin Hill Flowers website, including text, images, designs, and branding, is the property of Biggin Hill Flowers or its licensors and is protected by UK and international copyright laws. No content may be copied, reproduced, or distributed without our express written permission.

Links to Third Parties

Our website may, from time to time, display content or references to third-party websites. These are provided for your information and convenience only. We do not own, control, or endorse the content of those websites, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Governing Law & Jurisdiction

These Terms & Conditions, and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by English law. The courts of England and Wales shall have exclusive jurisdiction in relation to any such dispute or claim.

Severability

If any provision of these Terms & Conditions is found to be unlawful, void or unenforceable by a court or regulator, the other provisions shall continue to apply.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any written information provided during the order process, constitute the entire agreement between you and Biggin Hill Flowers in respect of your use of our website and services, superseding all prior agreements, understandings, or arrangements.

Contact

If you have queries about these Terms & Conditions or require assistance with your order, please use the contact methods provided on our website.

Customer Coverage Note

These Terms & Conditions are designed for all customers residing in or ordering for delivery within Biggin Hill and the surrounding areas. We strive to ensure our online flower delivery provides excellent service across our local community.