Returns, Refunds & Complaints Policy – Fresh Flower Promise
Our Fresh Flowers Guarantee in Biggin Hill
At Biggin Hill Flowers, we are dedicated to delivering the freshest, most beautiful blooms to households and businesses in our community. As a trusted local florist, we stand behind every bouquet with our Fresh Flower Guarantee, aiming for every delivery to exceed your expectations in quality, vibrancy, and longevity.
Damaged-on-Arrival Policy
We take tremendous care when creating and transporting your floral arrangements, but in the unlikely event your flowers arrive damaged or not in peak condition, please notify us as soon as possible—ideally on the day of receipt. We ask that you provide a clear photo of the damage, which helps us assess the issue and prevent it from happening again in the future. Damaged or wilted flowers reported within this window are eligible for our refund or replacement options (see below).
Freshness Window & Quality Standards
Because we pride ourselves on sourcing the best, freshest flowers in Biggin Hill, we guarantee all our flowers will remain vibrant and beautiful for at least five days from the date of delivery, provided they are cared for according to the instructions supplied with every arrangement. If your flowers do not live up to this standard, please let us know within the five-day freshness window, and we will investigate the matter promptly.
Refund & Replacement Options
Your satisfaction and trust are our priorities. If your flowers arrive in unsatisfactory condition or fail to meet our five-day freshness guarantee (when properly cared for), you may request one of the following options:
- Full Refund: We will return your full payment for the compromised arrangement.
- Free Replacement: We will promptly send a fresh, new bouquet to the delivery address originally supplied.
Please note that eligibility for refund or replacement is subject to our damaged-on-arrival and freshness window policies. We may request photographs or additional details to process your request efficiently.
How to Make a Complaint
If you wish to register a complaint about any aspect of our service or your order, we’re here to listen and resolve your concerns as swiftly as we can. Please contact us with the details of your issue, including your order reference and any supporting information such as photos or delivery details. As a local Biggin Hill florist, we are committed to maintaining the trust of our customers in the community. All complaints are taken seriously and are reviewed by management. You will receive a response as soon as possible, and we aim to resolve most cases within two business days.
Trusted Local Service
Biggin Hill Flowers is honoured to be the local florist of choice for so many households and businesses in and around Biggin Hill. We believe our Fresh Flower Guarantee, fair refund and replacement policies, and attentive complaints process reflect the standards our community expects and deserves. Your feedback helps us continue to grow and serve you better.
Thank you for placing your trust in Biggin Hill Flowers. We look forward to delivering joy, beauty, and freshness to your door—every time you order.
