Biggin Hill Flowers Privacy Policy

Our Commitment to Your Privacy

At Biggin Hill Flowers, your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your data when you place orders with us. It applies to all customers placing Biggin Hill Flowers orders from Biggin Hill and the surrounding districts. By using our services, you consent to the practices described herein, in accordance with the General Data Protection Regulation (GDPR).

What Data We Collect

When you place an order with Biggin Hill Flowers, we may collect the following information:

  • Personal Identification Information: Your name, delivery address, billing address (if different), and contact details such as telephone number.
  • Order Details: Information about the product or bouquet you purchase, message card content, and delivery instructions.
  • Payment Information: Details necessary to process your payment, such as payment card type and last four digits (full card details are handled by our payment processor and never stored by us).
  • Communications: Any correspondence or communication between you and Biggin Hill Flowers, including any feedback or queries you provide.

Lawful Basis for Data Processing

We process and protect your personal data according to the lawful bases set out by the GDPR:

  • Contractual Necessity: Data processing is essential for fulfilling and delivering your flower orders as requested.
  • Legal Obligations: Certain information may be processed to comply with applicable UK legal and tax requirements.
  • Legitimate Interests: We may process your information to improve our services, ensure security, or respond to customer queries, provided these interests are not overridden by your data protection rights.
  • Consent: On occasions where we require your explicit consent (such as for marketing communications), we will ask for it separately and provide the opportunity to withdraw at any time.

How We Use Your Data

Your information is used solely for the following purposes:

  • To take and process your flower order efficiently and correctly;
  • To deliver your order to your chosen location within Biggin Hill and surrounding districts;
  • To contact you regarding your order or in response to your questions and feedback;
  • To resolve disputes and troubleshoot problems with your orders;
  • For internal record keeping and compliance with legal and tax obligations;
  • If agreed, to share updates, special offers, or news from Biggin Hill Flowers, in accordance with your marketing preferences.

Retention of Your Data

Biggin Hill Flowers stores your personal information only as long as necessary for the purposes of order processing, customer service, record keeping, and to meet legal requirements. Typically:

  • Order and delivery records: Retained for up to 7 years to comply with tax and accounting laws.
  • Marketing communications consent: Retained until you withdraw your consent or request erasure.
  • General correspondence: Retained for a period necessary to resolve your query or as required by law.

When your data is no longer needed, we will take steps to securely delete or anonymise it.

Processors and Third Parties

In certain cases, to provide our service efficiently, we work with trusted third-party processors:

  • Payment processors: To securely handle your payments; no full payment details are stored by Biggin Hill Flowers.
  • Delivery partners: Where needed, to deliver your order within Biggin Hill and the surrounding districts.
  • IT and website support: To assist in maintaining our website and customer order systems.

All third-party service providers acting on our behalf are carefully selected and contractually required to process your data only in accordance with our instructions, maintain its confidentiality, and comply with GDPR standards.

Your Rights Under GDPR

As a customer of Biggin Hill Flowers, you have important rights regarding your personal information under GDPR. These include:

  • Right to Access: You can ask us for a copy of the personal data we hold about you.
  • Right to Rectification: You can request corrections to inaccurate or incomplete data.
  • Right to Erasure: You may request for your data to be deleted, subject to our legal obligations to retain certain records.
  • Right to Restrict Processing: You can ask us to limit the use of your data in certain circumstances.
  • Right to Data Portability: Where applicable, you are entitled to receive your data in a commonly used, machine-readable format.
  • Right to Object: You have the right to object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.

If you wish to exercise any of your rights or have questions about how your data is processed, please contact us using the details provided on our website or in your order confirmation.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. Our website is protected via secure protocols and any transmitted sensitive information is encrypted. We regularly review our policies and security practices to ensure your information remains safe.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant legislation. The most current version will always be available on our website and is effective upon posting. We encourage you to review this policy periodically to stay informed about how your data is protected.

Scope of this Privacy Policy

This Privacy Policy applies to all customers placing orders for Biggin Hill Flowers that are delivered within Biggin Hill and its surrounding districts. By continuing to use our services, you acknowledge and agree to the data practices described herein.